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Privacy Policy

Last updated: February 2026

Hazcott Systems is a trading name of Hazcott Limited, a company registered in England and Wales (company number 16867197). Hazcott Limited is the data controller for the purposes of this Privacy Policy.

This policy explains what personal data we collect, why we collect it, how we use it, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This policy does not constitute legal advice. If you have specific concerns about your data rights, please seek independent legal guidance.

1. Who We Are

Hazcott Systems (a trading name of Hazcott Limited) is a United Kingdom-based business providing website design, hosting, and business growth services to UK trade businesses. Our primary service is a £20/month starter website subscription (1–5 pages, with monthly revisions and ongoing support via email). Sign-up and payment are completed via Stripe; we may contact you by email or phone to complete onboarding and provide support.

For any data-related enquiries, you can contact us at: [email protected]

2. What Data We Collect

We may collect the following personal data:

Information you provide directly

  • Full name
  • Email address
  • Phone number
  • Business name and trade type
  • Service areas and business details (for building your website)
  • Photos and content you submit for your website

Information collected automatically

  • IP address (anonymised via Google Analytics)
  • Browser type and device information
  • Pages visited and time spent on site
  • Approximate geographic location (country/city level)
  • Referral source

Payment information

Sign-up and payments are processed securely by Stripe (via our payment link). We do not store or have access to your full card details. Stripe handles all payment data in accordance with PCI-DSS standards. We receive customer contact details from Stripe as needed to deliver the service and provide support.

Children

We do not knowingly collect personal data from children under 18. If we become aware that we have collected such data, we will delete it.

3. Why We Collect Your Data

We collect and process your personal data for the following purposes:

  • Service delivery: To build, host, and maintain your website
  • Communication: To contact you about your website, account, or service updates via email or SMS
  • Billing: To manage your subscription payments via Stripe
  • Analytics: To understand how visitors use our website and improve our service (via Google Analytics GA4, loaded only with your consent)
  • Marketing: To send occasional updates about new services or upgrades (only with your consent, and you can opt out at any time)

4. Legal Basis for Processing

We process your personal data under the following lawful bases:

  • Contract: Processing necessary to provide the service you've signed up for
  • Consent: For analytics cookies and marketing communications
  • Legitimate interest: For basic business communications related to your account

5. How We Store and Protect Your Data

Your data is stored securely using industry-standard measures including encrypted connections (SSL/TLS), secure hosting environments, and access controls. We use the following third-party services to process your data:

  • GoHighLevel: CRM and form submissions
  • Google Analytics (GA4): Website analytics (anonymised, consent-based)
  • Stripe: Payment processing
  • Cloudflare: Hosting and CDN for customer websites and our own site
  • Hetzner: Secure hosting infrastructure (EU) for our systems and support operations

Customer support requests and website change requests may be processed on our systems (including infrastructure hosted in the EU). To deliver the service efficiently, we may use automated tools or AI to assist with handling support requests and implementing website changes. This processing is carried out to perform our contract with you and is under our control.

Where we or our processors transfer data outside the UK or EEA, we ensure appropriate safeguards (such as adequacy decisions or standard contractual clauses) are in place.

We do not sell, rent, or share your personal data with third parties for advertising purposes.

6. How Long We Keep Your Data

  • Active customers: Your data is retained for the duration of your subscription and for up to 12 months after cancellation
  • Enquiry data: If you submit a form but don't become a customer, your data is retained for up to 6 months
  • Analytics data: Google Analytics data is retained for 14 months (Google's default) and is anonymised

After these periods, your data is securely deleted or anonymised.

7. Email and SMS Communications

By signing up via our Stripe payment link or contacting us, you consent to receiving email and SMS communications related to your account and our services. These may include:

  • Responses to your enquiry
  • Updates about your website build
  • Service and billing notifications
  • Occasional marketing messages about new services or upgrades

You can opt out of marketing communications at any time by replying STOP to any SMS, clicking unsubscribe in any email, or emailing us at [email protected]. Service-related communications (e.g. billing, account updates) are not marketing and may continue while you are an active subscriber.

8. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

  • Right of access: Request a copy of the personal data we hold about you
  • Right to rectification: Request correction of inaccurate or incomplete data
  • Right to erasure: Request deletion of your personal data (subject to legal obligations)
  • Right to restrict processing: Request that we limit how we use your data
  • Right to data portability: Request your data in a structured, machine-readable format
  • Right to object: Object to processing based on legitimate interest or for marketing purposes
  • Right to withdraw consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please email [email protected]. We will respond within 30 days.

9. Cookies

For full details on our use of cookies, please see our Cookie Policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

11. Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Website: ico.org.uk
Telephone: 0303 123 1113

12. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us:

Email: [email protected]